Privacy Policy — How bet366 Protects Your Data

bet366 operates as an online casino and sports betting entertainment platform serving players based in Bangladesh. The bet366 platform is accessible at https://bet366.bio and provides a range of services including casino games, live dealer tables, sports betting markets, and associated payment and account management facilities.

For the purposes of this Privacy Policy, bet366 acts as the data controller in respect of the personal data collected from registered players and visitors to the platform. As data controller, bet366 determines the purposes for which and the means by which personal data is processed.

If you have any questions about this Privacy Policy or about how bet366 handles your personal data, you may contact our support team using the details provided in Section 12 of this document.

bet366 collects personal data from players through several channels: information you provide directly during registration and account use, information generated automatically through your use of the platform, and information received from third-party payment providers and identity verification services.

bet366 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is inherently contained in a standard government-issued identity document submitted for age and identity verification purposes.

bet366 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first seeking your consent.

• Account Creation and Management: To create and administer your bet366 account, verify your identity, authenticate logins, and maintain accurate account records throughout the duration of your membership.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods, and to maintain a complete and accurate transaction history on your account.
• Age and Identity Verification (KYC): To verify that you are aged 18 or over and that the identity you have provided is genuine, in fulfilment of our responsible gaming obligations and to prevent fraud and underage gambling.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and any other prohibited conduct on the bet366 platform.
• Responsible Gaming Monitoring: To monitor account activity for signs of problem gambling behaviour, apply self-imposed limits and restrictions at your request, and comply with our responsible gaming obligations. See the Responsible Gaming page for details.
• Customer Support: To respond to your enquiries, resolve account issues, and communicate with you regarding your account status, verification requests, or platform updates.
• Promotions and Bonuses: To determine your eligibility for bonuses and promotional offers, credit qualifying bonuses to your account, and ensure compliance with promotion-specific terms and conditions.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the bet366 platform, optimising game offerings, and enhancing the overall player experience.
• Legal Compliance: To fulfil any legal or regulatory obligations to which bet366 is subject, including responding to lawful requests from competent authorities.

bet366 processes personal data on the following legal bases depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and bet366 — including account creation, identity verification, payment processing, and customer support — is carried out on the basis that it is required to deliver the services you have requested.
• Legal Obligation: Certain processing activities, such as age verification, anti-money laundering (AML) checks, and the retention of financial records, are required by applicable laws and regulations. bet366 processes personal data for these purposes to remain compliant with its legal obligations.
• Legitimate Interests: bet366 processes certain categories of data — including device data, IP addresses, and account activity patterns — on the basis of its legitimate interests in preventing fraud, maintaining platform security, and ensuring the integrity of its betting and gaming operations.
• Consent: Where processing is not covered by the above bases — for example, where bet366 wishes to send you personalised promotional communications — we will seek your explicit consent before proceeding. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bet366 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Personal data is shared only in the following circumstances and with the following categories of recipients:

• Payment Service Providers: Your financial data is shared with payment processors — including bKash, Nagad, Rocket, Upay, and partner banks — to the extent necessary to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
• Identity Verification Services: bet366 may use third-party identity verification providers to assist with KYC processes. These providers receive only the data necessary to perform the verification check and are contractually prohibited from using your data for any other purpose.
• Game Content Providers: When you play games powered by third-party studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, or Microgaming, certain session data (such as your player ID and game activity) may be transmitted to those providers as part of the technical operation of the game. These providers operate under strict data processing agreements.
• Legal and Regulatory Authorities: bet366 may be required by law, court order, or other legal process to disclose certain personal data to competent authorities. We will comply with such requirements to the extent mandated by applicable law and will inform you where we are legally permitted to do so.
• Fraud Prevention and Security Partners: In cases of suspected fraud, money laundering, or other prohibited conduct, bet366 may share relevant account data with specialist fraud prevention services or law enforcement agencies.

All third parties with whom bet366 shares personal data are required to maintain appropriate technical and organisational measures to protect that data, and to process it only for the purposes for which it was disclosed.

bet366 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and detect fraudulent or abusive behaviour. By continuing to use the bet366 platform, you consent to the use of cookies as described in this section.

• Strictly Necessary Cookies: These cookies are essential to the functioning of the bet366 platform. They enable core features such as session management, login authentication, and security checks. The platform cannot operate properly without them and they cannot be disabled.
• Analytical Cookies: bet366 uses analytical cookies to understand how players navigate and interact with the platform. This data is collected in aggregated, anonymised form and is used solely to improve platform performance and user experience.
• Functionality Cookies: These cookies remember your preferences — such as language settings and display options — so that you do not need to re-enter them on subsequent visits.
• Security Cookies: bet366 uses session-level and persistent security cookies to help identify suspicious activity, prevent account takeover attempts, and protect the integrity of the platform.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the bet366 platform, including the ability to log in to your account or access specific game features.

bet366 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bet366 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data, including payment details and identity verification documents, is stored in encrypted form on secure servers with restricted physical and logical access controls.
• Access Controls: Access to personal data within bet366's internal systems is limited to personnel who require it to perform their job functions. Access rights are reviewed regularly and revoked immediately upon any change in role or employment status.
• Regular Security Testing: bet366's platform infrastructure is subject to regular vulnerability assessments and penetration testing to identify and address potential security weaknesses before they can be exploited.
• Incident Response: In the event of a data security incident that is likely to result in a risk to your rights and freedoms, bet366 will take prompt remedial action and notify affected players as required by applicable data protection standards.

While bet366 takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your account login credentials confidential and for ensuring that any device you use to access the platform is adequately protected.

bet366 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active bet366 account is retained for the duration of the account relationship and for a period following account closure as required by applicable legal obligations.
• Transaction Records: Financial records, including deposit and withdrawal histories, are retained for a minimum period in order to comply with anti-money laundering record-keeping requirements. These records may be retained for up to seven years from the date of the transaction.
• Identity Verification Documents: Copies of identity verification documents (National ID, passport, proof of address) are retained for the period required to demonstrate compliance with KYC obligations, typically for the duration of the account relationship plus a defined period thereafter.
• Customer Support Records: Records of customer support interactions are retained for a period sufficient to enable effective resolution of any follow-up issues and to protect against potential disputes.
• Security and Fraud Logs: Access logs, security event records, and fraud investigation data are retained for a period determined by their operational and legal necessity.

When personal data is no longer required, bet366 will securely delete or anonymise it in accordance with our internal data retention and disposal procedures. Anonymised data, which cannot reasonably be used to identify any individual, may be retained indefinitely for analytical purposes.

As a player whose personal data is processed by bet366, you have the following rights in relation to that data. To exercise any of these rights, please contact the bet366 support team using the contact details in Section 12.

• Right of Access: You have the right to request a copy of the personal data that bet366 holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data that bet366 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that bet366 delete the personal data it holds about you. This right is not absolute — for example, it does not apply where the data must be retained to comply with a legal obligation — but bet366 will assess each request on its individual merits and respond accordingly.
• Right to Restriction: You may request that bet366 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is under dispute or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bet366's legitimate interests. You also have the right to object at any time to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where bet366 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The bet366 platform is strictly intended for adults aged 18 years and above. bet366 does not knowingly collect personal data from individuals under the age of 18 and does not permit underage individuals to register accounts or access gambling or betting services.

If bet366 becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted promptly, the associated account will be closed, and any funds deposited will be returned to the original payment source in accordance with our Terms & Conditions.

If you are a parent or guardian and you believe that a minor in your care has registered on the bet366 platform or provided personal data without your knowledge, please contact our support team immediately using the contact details in Section 12. We will investigate and take appropriate action without delay.

bet366 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When changes are made, the revised Privacy Policy will be published on this page with an updated effective date.

Where changes are material — meaning they significantly affect the way in which bet366 processes your personal data or the rights available to you — bet366 will endeavour to notify registered players via the contact details associated with their account prior to the changes taking effect.

Your continued use of the bet366 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We recommend that you review this page periodically to stay informed of how your data is being protected.

If you have any questions, concerns, or requests relating to this Privacy Policy or to bet366's handling of your personal data, please contact our support team. We are committed to addressing all data protection enquiries promptly and thoroughly.

You may reach the bet366 data support team via the following contact point:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days, and to formal data rights requests within 30 days as described in Section 9.

When contacting us regarding a data rights request, please provide your registered account username and a clear description of the request so that we can locate your records efficiently and respond accurately.

This Privacy Policy was last reviewed and updated in January 2026.